Select the item(s) to return or exchange
How it Works
Receive a refund confirmation OR an instant e-voucher for an immediate exchange
Print shipping label and return your item right away
Common Returns Questions
We are only able to accept returns and exchanges for in-store purchases at the location in which the items were originally purchased. Please reference our store contact list here to find the address, phone number, and hours for all of our store locations.
We’re happy to accept returns within 30 days of the delivery date. Return shipping for domestic orders is always free, and we’ll send an email confirmation once we’ve processed your return.
How long will it take to process my return if purchased in the US?
It can take between 3-5 business days to process your return at our warehouse. Once processed, it could take an additional 3-5 days for your bank to generate a refund back to your original form of payment.
How long will it take to process my return from U.S. territories and military bases (APO/DPO/FPO)?
If returning from a U.S. territory or military base outside of the 50 States, shipping may take a few days longer to arrive at the warehouse; this could delay the processing of your return. Please allow up to 4 weeks from the time you ship your return to see your refund posted back to the original form of payment.
Can I return items from more than one order in the same box?
You’re able to return all of your items in the same box (let’s save some trees!) Please follow the instructions below.
*Pack your items along with their corresponding packing invoices. If you can’t find your original invoice, please include the shipment or order number for each order you’re returning. You can find your shipment and order numbers by signing in to your UNTUCKit.com account.
Can I return final sale items?
At this time, returns cannot be accepted on items marked “Final Sale.”
How can I return a gift?
Please visit returns.untuckit.com. Below the field where you are asked to enter your email address, click “Returning a Gift?” Follow the instructions to successfully process your return.
Can I return or exchange my online order at a store?
You are more than welcome to return or make an exchange in-store! Just make sure to check out the below link for our ever-expanding store locations and directions.
How else can I make an in-person return?
We are now partnering with Happy Returns to make in-person returns easier than ever!
Follow the return/exchange process at untuckit.com/returns. You may process a return for a refund and/or utilize your instant E-CREDit to initiate an exchange. Then bring the item(s) you wish to return to a Happy Returns location near you. Provide your email address to the Returnista at the Happy Returns bar to finish your return. Your return will begin to process immediately and you should see you refund within 3-5 business days.
Find your Happy Returns location: https://locations.happyreturns.com/?retailer=untuckit
Why was I offered an UNTUCKit E-CREDit when all I want to do is return my item for a refund back to the original form of payment?
You have the option to waive the refund back to the original form of payment and instead, take advantage of the UNTUCKit E-Credit offer. An UNTUCKit E-CREDit allows you to shop for something new right away on our site. The voucher will need to be used at checkout.
***Please be sure to ship the return using the prepaid return label!
I would rather just receive a refund back to my original form of payment!
No Problem! Just print your return label found in the email confirmation and ship your goods back to the warehouse. It can take between 3-5 business days to process your return at our warehouse. Once processed, it could take an additional 3-5 days for your bank to generate a refund back to your original form of payment
We’re happy to accept exchanges within 30 days of the delivery date.
After you complete your exchange, you’ll receive an E-CREDit (a voucher that equals the total amount paid for the item you are exchanging.) You can then easily repurchase your new item using the E-CREDit code provided.
How long should it take to process my exchange?
The exchange will be treated as a brand-new order and processed immediately from the time you click “Confirm!” Look out for your confirmation email once the order is placed. The transit time of your order is based on the shipping service level you chose during checkout.
What if my exchange order costs less than my E-CREDit?
You will get a refund back to the original form of the payment provided.
What if my exchange order costs more than my E-CREDit?
You will need to enter your credit card information for the balance.
When should I mail back the item(s) I want to exchange?
Return your unwanted item(s) as soon as you can, using the return label provided. Please remember to include the original packing invoice! You have 30 days from the time that the order arrives at your door to declare your return and send the goods back.
What if my exchange arrives at the warehouse before my E-CREDit has been used?
You’ll be refunded in full to the original form of payment, and will be asked to simply provide a credit card at checkout to place a brand-new order.
How do I exchange an item I believe to be damaged?
During your online exchange, click “My Order Was Damaged.” You will download a shipping label and automatically receive your E-CREDit. You can then repurchase your new item using the E-CREDit code provided.
If you think you’ve received a damaged or defective item, please contact email@example.com and include the following info:
- The original order number & your current shipping address
- A short description of the damage
- Photographs of the defective or damaged item may also be included
At this time, we are unable to provide pre-paid shipping labels for international orders. Therefore, international customers will be responsible for the cost of the return shipping. If you have any questions, please let us know!
How do I return/exchange my order?
For assistance with your international return, please contact firstname.lastname@example.org or call 888-992-3102
Please follow the instructions below.
- Pack all your items along with their corresponding packing invoices. If you can’t find your original invoice, please include the shipment or order number for each order you’re returning. You can find your shipment and order numbers by signing in to your UNTUCKit.com account.
- Ship to below address using your carrier of choice.
*For the package's value, use the price paid for the item(s) you're returning, as noted on the order invoice.
350 Omega Pkwy
Shepherdsville, KY 40165
*If sending internationally, shipping may take a few days longer to arrive to the warehouse. This may delay the processing of your return. Please allow up to 4 weeks from the time you ship your return to see your refund posted back to the original form of payment.